Advice? Has anyone ever had to contact Trading Standards/Ombudsman?

[Kate!]

Are they any help? I want to make a serious complaint about British Gas, their standards and their complete lack of courtesy and customer service.

[arista]

Martin Lewis
advises it

[Ammi]

…I don’t know where you are with it but this is a guide to the complaints procedure/process in regard to British Gas…


https://www.britishgas.co.uk/complaints.html


…(…I would think…)…the thing to do is to go through that process first so that you can present all of that to any outside ombudsman….

[AnnieK]

Have you been through their complaints procedure first? Think the Ombudsman won't look at it until you have exhausted everything with the company.

[Kate!]

Have you been through their complaints procedure first? Think the Ombudsman won't look at it until you have exhausted everything with the company.

I have Annie. It has been ongoing for roughly 3 months now. I've raised several complaints with absolutely zero response on each occasion. It is quite appalling. Just spoke with the Ombudsman, he's taken all the details etc. I should expect to hear back from him on approximately 2 weeks.

[Vanessa]

I'm with Eon. Very happy with them.

[AnnieK]

I have Annie. It has been ongoing for roughly 3 months now. I've raised several complaints with absolutely zero response on each occasion. It is quite appalling. Just spoke with the Ombudsman, he's taken all the details etc. I should expect to hear back from him on approximately 2 weeks.

You've gone about it the right way then.

Hope they sort the problem for you

[Ammi]

…I hope that it’s all sorted out for you, Kate…