[Beso]

Originally Posted by Marsh.

That's asking then for assistance, not blaming them though.

Fair point.

In my eyes the barman had taken responsibility with his nod.

[AnnieK]

Originally Posted by parmnion

Fair point.

In my eyes the barman had taken responsibility with his nod.

But his main responsibility is to serve drinks. How would you feel if a barman said "sorry mate, you'll have to wait to be served till some dude I dont know finishes in the bathroom as I've got to watch his drinks?"

All it takes is to go to serve someone else and someone could swipe your drink.

Sorry Parm, I don't agree with you on this. The moral is.....go before you buy or take your drinks with you, for me at least

[Tom4784]

Originally Posted by parmnion

It was the owner I spoke to..not the hapless barman.

I almost held my smirk in when he was getting a severe telling off.

You smirked at someone getting yelled at for doing their job because you were foolish enough to leave your drink alone? It was your ****up and you should be glad that the drink was gone and not spiked. You can't blame someone else for your incompetence regarding your own personal safety. The barman is not your nanny and the fact that you stood there grinning at him when he was getting yelled at for your ****ups says more about you then it does about him.

[Beso]

Originally Posted by AnnieK

But his main responsibility is to serve drinks. How would you feel if a barman said "sorry mate, you'll have to wait to be served till some dude I dont know finishes in the bathroom as I've got to watch his drinks?"

All it takes is to go to serve someone else and someone could swipe your drink.

Sorry Parm, I don't agree with you on this. The moral is.....go before you buy or take your drinks with you, for me at least

A skilled barman in the same circumstances could easily do both.

[Beso]

Originally Posted by Dezzy

You smirked at someone getting yelled at for doing their job because you were foolish enough to leave your drink alone? It was your ****up and you should be glad that the drink was gone and not spiked. You can't blame someone else for your incompetence regarding your own personal safety. The barman is not your nanny and the fact that you stood there grinning at him when he was getting yelled at for your ****ups says more about you then it does about him.

He couldn't see me smirk..the big dude was in front of him..and he laughed with me later..in fact they both did...and they both saw my point in the end...because they had a touch of class.

[AnnieK]

Originally Posted by parmnion

A skilled barman in the same circumstances could easily do both.

We shall have to agree to disagree. A barman on no doubt minimum wage should not be watching your drink end of in my eyes.

[Toy Soldier]

To be fair if he did say he would watch the drink and then it got swiped I get where you're coming from Parm. However as a manager I'd say that the barman's mistake was agreeing to watch the drink in the first place, rather than failing to do so. Once the transaction is complete the purchase is your property and your responsibility. He should have told you that to begin with. Since he did say he would watch it and it went missing I'd say he should have replaced it as a courtesy but tbh the problem here might be management, as the bar staff might not have a discretionary budget and giving away a free drink would be considered staff theft and thus misconduct. The other option would be paying out of his own pocket, but there's a good chance that buying a customer a drink is also misconduct.

[Tom4784]

Originally Posted by parmnion

He couldn't see me smirk..the big dude was in front of him..and he laughed with me later..in fact they both did...and they both saw my point in the end...because they had a touch of class.

No, more likely that they were both being polite and that barman probably can't tolerate you. Have you ever worked in retail or the service industry? I'm guessing not since you would do something like this and think that the people serving you are happy to be blamed for your mistakes.

That barman and probably the manager too are likely resisting the urge to spit in your drink for kicking up a fuss when it's your own damn fault. Believe me, they are only being friendly to you because it's their job, I can guarantee that after pulling a stunt like that, you'll pretty much be a joke to the staff.

People who work in retail and the service industry always remember a troublesome customer.

[Toy Soldier]

If I had to give an honest assessment of what I'd do;

When I was bar staff back in my Uni days I'd have given you a replacement and put down the original as spillage.

As a manager I'd be an immoral ****er as managers are; if you were "a good customer" spending dollah and I thought there was a good chance you would walk out in a huff and not spend any more money then I'd replace the drink. If you didn't have more money to spend I'd tell you to piss off.

[Mokka]

What the bar staff really thought of this situation

[AnnieK]

Originally Posted by parmnion

Ive been a barman as well...


What if you had spent the last ten minutes laughing and joking about cocktails in your bar that wasn't that busy and the customer nods to the drinks he has carefully placed next to the pump where you had been standing chatting mouthing am going to the toilet as he stared you in the eye.....would you nod and mouth ok..like he did..



Cause if that was me that was me taking responsibility for his drinks.

Just re-reading this. Did you actually ask him specifically to watch your drinks or did you just say you were going to the toilet?

[Beso]

Originally Posted by Dezzy

No, more likely that they were both being polite and that barman probably can't tolerate you. Have you ever worked in retail or the service industry? I'm guessing not since you would do something like this and think that the people serving you are happy to be blamed for your mistakes.

That barman and probably the manager too are likely resisting the urge to spit in your drink for kicking up a fuss when it's your own damn fault. Believe me, they are only being friendly to you because it's their job, I can guarantee that after pulling a stunt like that, you'll pretty much be a joke to the staff.

People who work in retail and the service industry always remember a troublesome customer.

Yes I have stated I have worked as a barman on many occasions..I would instantly deliver another drink free of charge to a customer who complained in the same circumstances..and take whatever consequences came my way..I doubt any would though...I'm not to sure what type of establishments you are used to or what sort of judge of character you think you may be...you simply were not there so have no idea of body language or the way I had thier faces beeming with enjoyment before I left....

Now that is how a master minesweeper minesweeps...he sweeps from the bar rather than the customer...leaving everyone happy as he goes...they even allowed me the one I found as well.

I'm a charmer really.

[Beso]

Originally Posted by AnnieK

Just re-reading this. Did you actually ask him specifically to watch your drinks or did you just say you were going to the toilet?

I nodded and said I'm going to the toilet as I looked him in the eye.. nodding at my drinks as I pushed them towards him sort of alongside the pump he was leaning on..he nodded back..nobody else at the bar...I had just parted with ten quid for the cocktail deal and had been the only person at the bar drinking a vodka and coke for ten minutes chatting away to both the owner or bar manager and the barman.

[Beso]

He watched the vodka and coke when I went for a fag cause it was still there when I came back.

[Tom4784]

Originally Posted by parmnion

Yes I have stated I have worked as a barman on many occasions..I would instantly deliver another drink free of charge to a customer who complained in the same circumstances..and take whatever consequences came my way..I doubt any would though...I'm not to sure what type of establishments you are used to or what sort of judge of character you think you may be...you simply were not there so have no idea of body language or the way I had thier faces beeming with enjoyment before I left....

Now that is how a master minesweeper minesweeps...he sweeps from the bar rather than the customer...leaving everyone happy as he goes...they even allowed me the one I found as well.

I'm a charmer really.

I don't believe you. Ain't nobody that's spent any time in the service or retail industry will ever think that a bad customer is in the right, they were placating you, nothing more nothing less and if you had any experience like you claimed, you would have known that.

Good customer service is hating someone's guts and them not knowing it because you were all smiles and rainbows with them. Chances are when that barman sees you enter the pub in future, he'll have to suppress the urge to roll his eyes and sigh.

Nobody likes a difficult customer that takes joy in humiliating the staff for the customer's own lack of judgement. If everything is as you described then I can guarantee that the barman in question probably hates you.

[Beso]

Originally Posted by Dezzy

I don't believe you. Ain't nobody that's spent any time in the service or retail industry will ever think that a bad customer is in the right, they were placating you, nothing more nothing less and if you had any experience like you claimed, you would have known that.

Good customer service is hating someone's guts and them not knowing it because you were all smiles and rainbows with them. Chances are when that barman sees you enter the pub in future, he'll have to suppress the urge to roll his eyes and sigh.

Nobody likes a difficult customer that takes joy in humiliating the staff for the customer's own lack of judgement. If everything is as you described then I can guarantee that the barman in question probably hates you.

If he had hated me he would have summoned the 2 bouncers I had been chatting to whilst smoking my cigarette during my earlier vodka and coke...like I said, you simply were.not there....look up cheers bar kelso...I'm probably in the photos..


Or msg princess anne cause I've served her, or michael Aspel, you can ask him if I spat in his carrots like you would you dirty bugger.

[Toy Soldier]

Tbh if you have a customer that repeatedly makes a scene, good customer service is getting rid of that customer for the sake of all of your other customers. I can all but guarantee that adopting this policy will increase overall turnover. Even if its counter-intuitive (I.e. Banning a very profitable customer)

[Tom4784]

Originally Posted by parmnion

If he had hated me he would have summoned the 2 bouncers I had been chatting to whilst smoking my cigarette during my earlier vodka and coke...like I said, you simply were.not there....look up cheers bar kelso...I'm probably in the photos..


Or msg princess anne cause I've served her, or michael Aspel, you can ask him if I spat in his carrots like you would you dirty bugger.

He wouldn't have a reason to throw you out, judging from what you've said and if you had actually worked as a barman, you'd know that you can't throw out customers for no good reason.

You are lying about your experiences, you have only experienced the service industry from the perspective of a customer and it shows. You have no empathy with the staff at all and that wouldn't likely be the case at all if you had been in their shoes at some point.

[Beso]

Originally Posted by Toy Soldier

Tbh if you have a customer that repeatedly makes a scene, good customer service is getting rid of that customer for the sake of all of your other customers. I can all but guarantee that adopting this policy will increase overall turnover. Even if its counter-intuitive (I.e. Banning a very profitable customer)

I don't make a habit of it, but I felt I needed to stand my ground because of the price. I wasn't ranting and stomping like a kid..I was calm and charming, but very very firm and adamant. .

[Beso]

Originally Posted by Dezzy

He wouldn't have a reason to throw you out, judging from what you've said and if you had actually worked as a barman, you'd know that you can't throw out customers for no good reason.

You are lying about your experiences, you have only experienced the service industry from the perspective of a customer and it shows. You have no empathy with the staff at all and that wouldn't likely be the case at all if you had been in their shoes at some point.

Ive worked in the busiest bar at anyone time in scotland...and that is the royal Highland show...look up the bar and sit back down.

[Toy Soldier]

Originally Posted by Dezzy

He wouldn't have a reason to throw you out, judging from what you've said and if you had actually worked as a barman, you'd know that you can't throw out customers for no good reason.

Actually you can refuse service to anyone for any reason and ask them to leave, if it's a licenced premises (such as a bar or bookmaker, yaaay technicalities). It's not like standard retail because it falls under licencing laws and, thus, is never considered a public place. It is always a private establishment and can legally refuse entry (or eject customers) on staff discretion. You literally don't even have to give a reason. "Get out, because I'm telling you to get out" is perfectly valid.

[Beso]

Cheers bar owned by the bearded ninja, who just happened to run the quickest time ever in the heats of ninja 2 Saturdays ago..my dear friend at the time of working along side him in the bar.. his dad the owner at the time was a closer friend of mine...he would have scolded me badly for NOT handing out the drink if someone complained in the same circumstances.....and that's what the barman was being told of for.

[Tom4784]

Originally Posted by parmnion

Ive worked in the busiest bar at anyone time in scotland...and that is the royal Highland show...look up the bar and sit back down.

That doesn't really prove anything.

[Tom4784]

Originally Posted by Toy Soldier

Actually you can refuse service to anyone for any reason and ask them to leave, if it's a licenced premises (such as a bar or bookmaker, yaaay technicalities). It's not like standard retail because it falls under licencing laws and, thus, is never considered a public place. It is always a private establishment and can legally refuse entry (or eject customers) on staff discretion. You literally don't even have to give a reason. "Get out, because I'm telling you to get out" is perfectly valid.

Maybe if you're in charge but a manager won't appreciate you turfing people out for no good reason.

[Beso]

https://representcomms.co.uk/new-bar...highland-show/


Look we get a mention in a news article about them adding more bars at the show in 2016...now I've mentioned the Highland show...cheers bars.....the princess royal...and the fact I have served her as a barman.....


I've mentioned the owner, his son...a pointer to what his son is doing nowadays....so without posting actual names and dates I worked there ain't much else I can do.....


But of course, you are coming across like the be all and end all of things you know nothing about when it comes to me, I enjoy it....I enjoy you being so wrong.....pity you, like the hapless barman can not see me smirking.